Support and Billing
canceling service
Support & Billing
Canceling Service
Cancellation Process
We're sorry to see you go! Canceling your Lead Fuel CRM subscription is straightforward and can be done anytime from your account settings.
Step 1:Log in to your Lead Fuel CRM account
Step 2:Go to Settings > Billing & Subscription > Plan Details
Step 3:Scroll to the bottom and click "Cancel Subscription"
Step 4:Select a reason for cancellation (optional feedback)
Step 5:Review the cancellation terms
Step 6:Confirm cancellation - your account will be scheduled for closure
Step 7:You'll receive a final invoice and confirmation email
When Does Cancellation Take Effect
Your subscription cancellation follows these guidelines:
- Monthly Plans: Cancellation takes effect at the end of your current billing cycle - you'll have until that date to use your account
- Annual Plans: You can cancel anytime, but the service remains active through your paid period (no refunds for unused time)
- Immediate Access: You'll receive a final invoice showing the date your account will be closed
Data Retention & Cleanup
What happens to your data after you cancel:
Step 1:You have 30 days after cancellation to download and export all your data
Step 2:Request a full data export from Settings > Data & Privacy > Export Account Data
Step 3:After 30 days, your data will be permanently deleted from our servers
Step 4:Deletion is irreversible - make sure to export everything you need
Step 5:We securely destroy all backups after the 30-day window
Important: After the 30-day grace period, all your data including contacts, pipelines, and email history will be permanently deleted. Export your data before cancellation is final.
Need more help? Contact Lead Fuel CRM support for personalized assistance.
Have a question or want to connect with other Lead Fuel users? Join the Lead Fuel VIP Facebook Group