Privacy Policy
Last Updated: July 10, 2026
1. Introduction
Lead Fuel CRM ("Lead Fuel CRM," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, create an account, purchase our services, or otherwise interact with our software platform.
By using Lead Fuel CRM, you consent to the practices described in this Privacy Policy.
2. Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Business name
- Email address
- Phone number
- Mailing address
- Billing information
- Account credentials
- Customer support communications
- Uploaded files and documents
- Business information you enter into the CRM
Information Collected Automatically
When you use our platform, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Login history
- Usage statistics
- Referral source
- Cookie information
- Diagnostic and error logs
Information Collected Through the CRM
If you use Lead Fuel CRM to manage your business, we may process information that you upload or collect through the platform, including:
- Customer contact information
- Leads
- Appointment data
- Sales information
- Communications
- Website submissions
- Forms
- Pipelines
- Marketing campaigns
- SMS records
- Email records
You remain responsible for ensuring you have the legal right to collect and process this information.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Provide CRM services
- Process payments
- Deliver customer support
- Improve our platform
- Personalize your experience
- Monitor security
- Detect fraud
- Prevent abuse
- Analyze platform usage
- Send account notifications
- Send product updates
- Comply with legal obligations
- Enforce our agreements
4. Artificial Intelligence Features
Some Lead Fuel CRM features utilize artificial intelligence ("AI") technologies.
Information submitted to AI-powered features may be processed by trusted AI service providers solely for the purpose of providing requested functionality, including:
- AI Employees
- Content generation
- Workflow automation
- Customer communication assistance
- Business automation
We do not use customer data to train public AI models unless expressly stated or authorized.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep users logged in
- Remember preferences
- Improve website performance
- Analyze traffic
- Measure advertising effectiveness
- Detect fraud
- Improve user experience
These technologies may include:
- Session Cookies
- Persistent Cookies
- Google Analytics
- Meta Pixel
- Conversion Tracking
- Similar analytics tools
You may disable cookies through your browser settings; however, some features may not function properly.
6. Payment Information
Payments are securely processed through third-party payment providers.
Lead Fuel CRM does not store complete credit card numbers on our servers.
Payment processors maintain their own privacy and security policies governing payment information.
7. Third-Party Service Providers
We may share information with trusted third-party providers that assist us in operating our business, including:
- Payment processors
- Cloud hosting providers
- Email delivery providers
- SMS providers
- Customer support platforms
- Analytics providers
- Artificial intelligence providers
- Domain providers
- Security services
These providers may process information only as necessary to perform services on our behalf.
8. Marketing Communications
We may send:
- Account notifications
- Billing notices
- Security alerts
- Product updates
- Marketing emails (where permitted)
You may unsubscribe from promotional emails at any time using the unsubscribe link.
Transactional emails regarding your account may continue to be sent.
If you opt in to receive SMS communications, you may opt out of marketing text messages by replying STOP. Transactional text messages related to your account or services may continue where permitted.
9. Information Sharing
We do not sell your personal information.
We may disclose information:
- To service providers
- With your authorization
- To comply with legal obligations
- To protect our legal rights
- To investigate fraud or abuse
- During a merger, acquisition, financing, or sale of business assets
10. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Maintain your account
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
- Maintain business records
When information is no longer required, it will be securely deleted or anonymized where appropriate.
11. Account Deletion
You may request deletion of your account by contacting: support@leadfuelcrm.com
Certain information may be retained as required for:
- Legal compliance
- Tax purposes
- Fraud prevention
- Security
- Payment disputes
- Contract enforcement
12. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information.
However, no method of electronic transmission or storage is completely secure.
Accordingly, we cannot guarantee absolute security.
13. International Data Transfers
Your information may be processed and stored in the United States or in other countries where our service providers operate.
By using Lead Fuel CRM, you consent to such transfers where permitted by applicable law.
14. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion
- Restrict certain processing
- Request data portability
- Withdraw consent where applicable
- Object to certain processing activities
To exercise your rights, contact: support@leadfuelcrm.com
15. Children's Privacy
Lead Fuel CRM is not intended for children under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take reasonable steps to delete it.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes become effective immediately upon posting the revised version on our website.
Your continued use of Lead Fuel CRM after changes are posted constitutes acceptance of the updated Privacy Policy.
17. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Lead Fuel CRM — Website: https://leadfuelcrm.com — Email: support@leadfuelcrm.com