Lead Fuel CRM

Refund Policy

Last Updated: July 10, 2026

1. Overview

At Lead Fuel CRM, we are committed to providing a reliable software platform and professional services. Because our products include digital software, immediate account access, onboarding, and implementation services, this Refund Policy explains when refunds are and are not available.

By purchasing any Lead Fuel CRM subscription or service, you agree to this Refund Policy.

2. Subscription Plans

Lead Fuel CRM currently offers:

  • Monthly Plan: $97 per month, billed monthly
  • Yearly Plan: $997 per year, billed annually

Additional services, setup fees, websites, AI employees, automation services, phone numbers, onboarding, consulting, and custom work may be purchased separately.

3. Delivery of Digital Services

Because Lead Fuel CRM is a digital software platform, your purchase is considered delivered immediately when any of the following occurs:

  • Your account is created.
  • Login credentials are sent.
  • Access to the CRM is granted.
  • Access to any website, AI employee, automation, training portal, mobile app, or related software is provided.
  • Onboarding or implementation begins.

Failure to log in, activate your account, attend onboarding, complete setup, or use the software does not constitute non-delivery and does not qualify for a refund.

4. Refund Eligibility

Monthly Subscriptions

Monthly subscriptions are billed in advance and are non-refundable once the billing cycle begins and access has been provided.

Annual Subscriptions

Annual subscriptions are billed in advance and are non-refundable once access has been provided.

Lead Fuel CRM may issue a refund at its sole discretion only in exceptional circumstances or where required by applicable law.

5. Setup, Onboarding & Professional Services

The following are non-refundable once work has begun:

  • CRM setup
  • Website development
  • AI Employee setup
  • Automation creation
  • Workflow development
  • Pipeline creation
  • Phone number provisioning
  • Domain configuration
  • Integrations
  • Email setup
  • Snapshot installation
  • Data migration
  • Custom development
  • Consulting
  • Training
  • Onboarding
  • Any implementation services

Once work has started, these services cannot be refunded, regardless of whether the customer chooses to continue using the platform.

6. Customer Responsibilities

Customers are responsible for:

  • Logging into their account.
  • Completing onboarding.
  • Reviewing available training.
  • Contacting support if assistance is needed.
  • Maintaining valid payment information.

Failure to use the platform, complete setup, or request assistance does not create eligibility for a refund.

7. Subscription Cancellation

You may cancel your subscription at any time.

Cancellation:

  • Stops future renewals only.
  • Does not reverse charges already processed.
  • Does not provide a refund for the current billing period.
  • Does not refund previous billing periods.
  • Does not refund setup or implementation fees.

Access will remain active until the end of your current billing period unless your account is terminated for violation of our Terms of Service.

8. Chargebacks & Payment Disputes

Before initiating a chargeback or payment dispute, customers agree to contact Lead Fuel CRM so we can attempt to resolve the issue.

If a chargeback or payment dispute is initiated after account access has been provided or services have begun, Lead Fuel CRM reserves the right to:

  • Suspend or terminate account access.
  • Disable websites, automations, AI employees, phone numbers, and related services.
  • Suspend future support until the dispute is resolved.

Lead Fuel CRM may also submit documentation to the payment processor, including:

  • Account creation records
  • Login history
  • Email delivery records
  • Support communications
  • Onboarding records
  • Usage logs
  • Service implementation records

These records may be used as evidence that services were successfully delivered.

9. Service Issues

If you experience technical problems, please contact our support team.

We are committed to making reasonable efforts to resolve technical issues before any refund request is considered.

Refunds will not be issued solely because a customer did not use the platform or failed to request available technical support.

10. Refund Exceptions

Refunds may be denied if:

  • Account access has already been provided.
  • Login credentials have been sent.
  • Setup or implementation has begun.
  • The customer failed to log in or use the platform.
  • The customer changed their mind.
  • The customer no longer needs the service.
  • The customer failed to attend onboarding.
  • The request is submitted after the applicable refund period (if any).
  • Fraudulent activity is suspected.
  • The Terms of Service have been violated.
  • Previous refunds have already been issued for the same account.

11. Changes to This Policy

Lead Fuel CRM reserves the right to modify this Refund Policy at any time.

Changes become effective immediately upon posting to this page.

12. Contact Us

For questions regarding this Refund Policy:

Lead Fuel CRM — Email: support@leadfuelcrm.com