Lead Fuel CRM
    Knowledge BaseReputation ManagementRequesting Reviews from Customers
    Reputation Management

    Requesting Reviews from Customers

    Reputation Management

    Requesting Reviews from Customers

    The most effective way to build your online reputation is to proactively ask satisfied customers for reviews. Lead Fuel CRM provides tools to create review request campaigns that make it easy for customers to leave feedback.

    Setting Up a Review Request Campaign

    Step 1:Navigate to Reputation > Review Requests.
    Step 2:Click "Create Campaign" to build a new review request flow.
    Step 3:Choose the delivery channel: SMS, email, or both.
    Step 4:Select or create a template for your review request message.
    Step 5:Include a direct link to your preferred review platform (Google, Facebook, etc.).
    Step 6:Configure the timing for when the request should be sent after service completion.

    SMS Review Request Templates

    Keep SMS review requests short and direct:

    • Include the customer's first name for personalization.
    • Thank them for choosing your business.
    • Ask them to share their experience with a specific, easy-to-tap link.
    • Keep the message under 160 characters for optimal delivery.

    Email Review Request Templates

    Email requests can include more detail:

    • Use your branded email template with your logo and colors.
    • Include a brief thank-you message and mention the specific service they received.
    • Provide clear, prominent buttons or links to leave a review.
    • Consider including star rating buttons directly in the email for a one-click experience.

    Sending Manual Review Requests

    You can also send individual review requests on a per-contact basis:

    Step 1:Open the contact's profile in Lead Fuel CRM.
    Step 2:Click the "Request Review" action button.
    Step 3:Choose the template and delivery channel.
    Step 4:Send the request immediately or schedule it for a specific time.

    Tip: The best time to request a review is immediately after a positive interaction or successful service delivery. Strike while the experience is fresh and the customer is satisfied.

    Need more help? Contact Lead Fuel CRM support for personalized assistance.

    Have a question or want to connect with other Lead Fuel users? Join the Lead Fuel VIP Facebook Group

    Previous

    Reputation Management Overview

    Next

    Google Business Profile Reviews