Reputation Management Overview

Reputation Management

Reputation Management Overview

Lead Fuel CRM includes a built-in reputation management system that helps you monitor, collect, and respond to customer reviews across major platforms. Your online reputation directly impacts how potential customers perceive your business, and this tool gives you the visibility and control to manage it effectively.

Accessing Reputation Management

Dashboard Metrics

The Reputation Dashboard provides a snapshot of your online presence:

• Overall Rating: Your average star rating across all connected review platforms.
• Total Reviews: The cumulative number of reviews you have received.
• Recent Reviews: The latest reviews with star ratings, reviewer names, and review text.
• Rating Distribution: A breakdown showing how many 1-star through 5-star reviews you have.
• Review Trend: A chart showing your review volume and average rating over time.
• Platform Breakdown: Individual ratings and review counts for each connected platform (Google, Facebook, etc.).

Monitoring Reviews

Lead Fuel CRM pulls in reviews from your connected platforms and displays them in a unified feed:

• See all reviews from every platform in one place without logging into each site separately.
• Filter reviews by star rating, platform, date range, or response status.
• Get notified immediately when a new review is posted so you can respond promptly.
• Flag reviews that need attention or escalation to management.

Tip: Respond to every review, both positive and negative, within 24 hours. Quick, thoughtful responses show potential customers that you value feedback and are actively engaged with your client base.

Need more help? Contact Lead Fuel CRM support for personalized assistance.