Reputation Management Overview
REPUTATION MANAGEMENT Reputation Management Overview Lead Fuel CRM includes a built-in reputation management system that helps you monitor, collect, and respond to customer reviews across major platforms.
Your online reputation directly impacts how potential customers perceive your business, and this tool gives you the visibility and control to manage it effectively.
Accessing Reputation Management Step 1: Click "Reputation" in the left sidebar navigation.
Step 2: The Reputation Dashboard loads with an overview of your current review landscape.
Dashboard Metrics The Reputation Dashboard provides a snapshot of your online presence: • Overall Rating: Your average star rating across all connected review platforms.
• Total Reviews: The cumulative number of reviews you have received.
• Recent Reviews: The latest reviews with star ratings, reviewer names, and review text.
• Rating Distribution: A breakdown showing how many 1-star through 5-star reviews you have.