Call Reporting and Analytics
REPORTING & ANALYTICS Call Reporting and Analytics Lead Fuel CRM tracks detailed data about your phone calls, giving you visibility into call volume, team performance, and conversation quality.
Accessing Call Reports Step 1: Navigate to Reporting > Calls from the left sidebar.
Step 2: Select the date range and filters for your report.
Step 3: View the call activity summary and detailed call logs.
Key Call Metrics • Total Calls: The total number of inbound and outbound calls in the selected period.
• Call Duration: Average and total call duration for your team.
• Answered vs.
Missed: The percentage of calls answered versus missed or sent to voicemail.