Funnels & Websites
Troubleshooting Pages
Common Page Issues and How to Fix Them
Sometimes pages don't behave as expected. This guide covers the most common issues you might encounter and provides step-by-step solutions to get your pages back on track.
Pages Not Loading
Issue: Page shows blank or error message
Step 1:Clear your browser cache and cookies (press Ctrl+Shift+Delete)
Step 2:Try loading the page in an incognito/private browsing window
Step 3:Check your domain DNS settings to ensure they point to Lead Fuel CRM
Step 4:Verify the page is published (check page settings > Status: Published)
Step 5:If using a custom domain, ensure SSL certificate has been issued (wait 24 hours)
Step 6:Check browser console for errors (press F12, go to Console tab)
Step 7:Contact Lead Fuel CRM support if errors persist
Page Styling and Display Issues
Issue: Elements are misaligned or overlapping
Step 1:Check element widths and margins in the Properties panel
Step 2:Ensure container widths allow space for all elements
Step 3:Remove any custom CSS that might be causing conflicts
Step 4:Check for elements set to "position: absolute" or "fixed" which can overlap
Step 5:Preview the page in different screen sizes to identify responsive issues
Step 6:Use the browser inspector (F12) to examine element properties
Issue: Images look blurry or distorted
Step 1:Use images at least 1200px wide for best quality on desktop
Step 2:Check image aspect ratio matches element dimensions
Step 3:Avoid stretching images—maintain aspect ratio in settings
Step 4:Use image compression tools to optimize file size while maintaining quality
Step 5:Ensure images are in modern formats (JPEG, PNG, WebP)
Step 6:For full-width images, provide higher resolution versions
Mobile Responsiveness Problems
Issue: Page looks great on desktop but broken on mobile
Step 1:Click "Mobile View" in the page editor to preview mobile layout
Step 2:Check that font sizes are readable on small screens (minimum 14-16px)
Step 3:Ensure buttons are large enough to tap (minimum 44px height)
Step 4:Stack elements vertically on mobile instead of in multiple columns
Step 5:Hide desktop-only elements on mobile using responsive settings
Step 6:Test on actual mobile devices, not just the preview
Step 7:Check margins and padding on mobile (reduce if elements are cramped)
Form Submission Problems
Issue: Forms not capturing submissions or not sending emails
Step 1:Check that all required fields are marked as required in form settings
Step 2:Verify email notification settings (Settings > Email Notifications)
Step 3:Ensure your email address is correct in notification settings
Step 4:Check spam folder for form submission emails
Step 5:Confirm form is set to capture to CRM (Form Settings > Actions)
Step 6:Test the form yourself to ensure it works end-to-end
Step 7:Check integrations if forms are supposed to connect to email service
Analytics and Tracking Not Working
Issue: Analytics show no visitors or data
Step 1:Wait 24-48 hours after creating page for analytics to start tracking
Step 2:Ensure tracking is enabled (Settings > Analytics)
Step 3:Check that page is published (pages must be live to track data)
Step 4:Verify your custom domain is configured correctly if using custom domain
Step 5:If using Google Analytics, ensure tracking ID is correct
Step 6:Clear browser cache to ensure new tracking code loads
Step 7:Check if browser ad blockers are preventing tracking code
Common Error Messages and Fixes
When to Contact Support
- Error messages that do not match any known issues
- Problems persist after following all troubleshooting steps
- Domain or DNS configuration questions
- Billing or account access issues
- Performance problems affecting multiple pages
- Need to escalate technical issues
Important: Before contacting support, note the exact error message, when it started, what you were trying to do, and which pages or funnels are affected. This information helps us resolve your issue faster.
Need more help? Contact Lead Fuel CRM support for personalized assistance.
