Live Chat Widget

Conversations

Live Chat Widget

The Live Chat widget is a customizable chat box that you can embed on your website to allow visitors to communicate with your team in real-time. It's one of the most effective ways to capture leads and provide instant customer support.

Installing the Live Chat Widget

Customizing the Widget Appearance

Personalize your chat widget to match your brand identity and website design. Customization options include colors, placement, messaging, and behavior.

• Colors: Match your brand color scheme for the chat box header and buttons
• Position: Choose bottom-left, bottom-right, or center placement on your website
• Size: Set the height and width of the chat window
• Greeting Message: Customize the initial message visitors see
• Name: Display your business name or a team member name
• Avatar: Upload your company logo or a team photo
• Offline Message: Show a custom message when your team is offline

Chat Triggers and Automation

Use triggers to automatically open the chat widget or show messages based on visitor behavior. This helps engage visitors at the right moment.

• Time-based: Open chat after visitor has been on page for X seconds
• Exit-intent: Show chat when visitor is about to leave your site
• Page-specific: Display chat only on certain pages (pricing, product, etc.)
• Scroll-based: Show chat when visitor scrolls to a specific point
• Device-based: Display different options for mobile vs desktop
• Custom conditions: Trigger based on URL parameters or custom variables

Chat Widget Settings

Availability and Hours

Set business hours for when the chat widget is active. Outside these hours, you can show an offline message or redirect visitors to email/form.

Visitor Information

The widget automatically captures visitor information like name, email, and phone number. You can customize which fields are required before starting a chat.

Auto-responses

Send automatic replies when the chat is offline or no team members are available. This sets expectations and provides helpful information.

Managing Live Chats

Incoming chats appear in your unified inbox. Assign them to team members, respond directly, and track them just like any other conversation.

• Incoming chats create new conversations in your inbox
• Set up routing rules to automatically assign chats to team members
• Use canned responses for common questions to save time
• Close chats when conversations are complete
• View detailed chat transcripts and visitor information

Tip: Use the exit-intent trigger with a special offer or discount code to capture abandoning visitors. This can dramatically increase lead capture on your website.

Need more help? Contact Lead Fuel CRM support for personalized assistance.