What is Lead Fuel CRM?

Lead Fuel CRM is an all-in-one business platform that combines CRM, marketing automation, phone/SMS, email, websites, contracts, invoicing, and AI automation in one place for $97/month. It replaces 10+ separate software subscriptions.

How much does Lead Fuel CRM cost?

Lead Fuel CRM costs $97 per month with full access to all features. There are no hidden fees, setup costs, or long-term contracts. You can cancel anytime.

Who is Lead Fuel CRM for?

Lead Fuel CRM is designed for service-based small and medium businesses including photo booth companies, wedding professionals, chiropractors, event planners, RV parks, and contractors who want to simplify their tech stack and automate their business.

Does Lead Fuel CRM have AI features?

Yes, Lead Fuel CRM includes AI-powered features like GenieAI chatbots for 24/7 lead response, voice AI for phone calls, and smart automation that qualifies leads and books appointments automatically.

What tools does Lead Fuel CRM replace?

Lead Fuel CRM can replace separate subscriptions for email marketing (like Mailchimp), CRM systems (like HubSpot), scheduling (like Calendly), phone/SMS, funnel builders (like ClickFunnels), contracts (like Dubsado), invoicing, and automation tools (like Zapier).

What integrations does Lead Fuel CRM support?

Lead Fuel CRM integrates with Stripe for payments, Google (Calendar, Analytics, Ads), Facebook and Instagram for lead ads, Calendly, Zoom, QuickBooks, Shopify, and Zapier for connecting to 1000+ other apps.

Managing Conversation Settings

Conversations

Configure your conversation management settings to match your business operations. This includes setting up default channels, auto-responses, business hours, conversation statuses, and more. Proper configuration ensures smooth communication flow and professional customer interactions.

Accessing Conversation Settings

Step 1:Log in to your Lead Fuel CRM account

Step 2:Go to Settings (usually found in the main menu or user profile)

Step 3:Select "Conversations" or "Messaging" from the settings menu

Step 4:You'll see various conversation-related configuration options

Step 5:Adjust settings as needed for your business

Default Channels

Set which channel is used by default when opening the message compose window. Your most-used channel should be the default for faster composition.

Choose between Email, SMS, Chat, or your preferred channel
This is the pre-selected channel when composing new messages
Team members can override this default for any individual message
Consider setting different defaults for different team roles

Business Hours Configuration

Define your business hours so the CRM can automatically show appropriate messages and adjust routing. This helps set customer expectations and prevents late-night support requests.

Step 1:Go to Settings > Conversations > Business Hours

Step 2:Set your operating hours for each day of the week

Step 3:Enable or disable holidays as needed

Step 4:Choose your timezone

Step 5:Save your settings

Step 6:The CRM will use these hours for auto-responses and live chat availability

Specify hours for each day separately (Mon-Sun)
Set different hours for different teams if needed
Mark holidays when your business is closed
Configure what message is shown when you're offline

Auto-Response Settings

Auto-responses let customers know you've received their message and when they can expect a reply. Configure different auto-responses for different scenarios.

Business Hours Auto-Response

This response sends when someone messages you during business hours. Keep it brief and professional: "Thanks for reaching out! We'll respond within 2 hours during business hours."

Offline Auto-Response

Shown when someone messages outside business hours. Example: "We're currently offline but we'll get back to you first thing in the morning."

Channel-Specific Auto-Responses

Customize auto-responses for specific channels. For example, email auto-responses can be longer, while SMS auto-responses must be shorter.

Conversation Statuses

Set up custom statuses to track where each conversation stands in your workflow. Common statuses include New, In Progress, Waiting on Customer, Resolved, and Closed.

Step 1:Go to Settings > Conversations > Statuses

Step 2:View the default statuses (or create custom ones)

Step 3:Define when conversations move between statuses

Step 4:Set up automatic status changes (e.g., mark as Closed after 7 days of inactivity)

Step 5:Train your team on status usage

New: Conversation just arrived and hasn't been reviewed
In Progress: Team member is actively working on the conversation
Waiting on Customer: Awaiting customer response or information
Resolved: Issue is resolved but conversation still open for reference
Closed: Conversation complete and archived

Conversation Archiving and Retention

Configure how long conversations are kept and when they're automatically archived. This helps keep your inbox clean while preserving important history.

Set retention period (how long to keep conversations active)
Choose archive settings (manual vs automatic)
Define cleanup rules for older conversations
Configure backup and compliance settings if required
Balance inbox management with record keeping

Notification Preferences

Configure how and when your team is notified about new conversations and important updates. Each team member can customize their own preferences.

Email notifications for new assigned conversations
Browser push notifications for real-time alerts
Sound alerts for incoming messages
Daily digest emails with conversation summaries
Mute notifications for specific conversations or tags

Integration Settings

Manage your connected channels and integrations from the settings. You can add new channels, disconnect old ones, or update authentication tokens.

Connect or disconnect email accounts
Manage SMS numbers and carriers
Connect social media pages (Facebook, Instagram)
Update API keys and credentials for integrations
Configure webhook notifications for external systems

Tip: Review your conversation settings quarterly. As your business grows or changes, your settings may need adjustment. What works for a small team might not scale to a larger organization.

Need more help? Contact Lead Fuel CRM support for personalized assistance.