WhatsApp Integration Overview
WHATSAPP MESSAGING WhatsApp Integration Overview Lead Fuel CRM supports WhatsApp as a messaging channel, allowing you to communicate with leads and customers through the world's most popular messaging platform.
This integration brings WhatsApp conversations into your unified inbox alongside SMS, email, and chat.
REQUIREMENTS Before setting up WhatsApp, make sure you have the following: • A Facebook Business Manager account.
• A verified WhatsApp Business API account.
• A phone number dedicated to your WhatsApp business account (this number cannot be actively used with the WhatsApp personal or standard business app).
• A Lead Fuel CRM account with an active subscription.
SUPPORTED FEATURES The WhatsApp integration in Lead Fuel CRM supports: • Sending and receiving text messages through WhatsApp.
• Sending images, videos, documents, and audio files.