Support and Billing
how to contact support
Support & Billing
How to Contact Support
Support Channels
Lead Fuel CRM offers multiple ways to get help when you need it. Choose the channel that works best for your situation.
- In-App Chat: Instant messaging available directly within your Lead Fuel CRM dashboard during business hours
- Email Support: support@leadfuelcrm.com - Best for detailed issues that need thorough investigation
- Phone Support: Available for Pro and Enterprise plans - Check your account settings for your dedicated support line
- Help Center: Browse our extensive knowledge base for self-service answers
- Community Forum: Connect with other Lead Fuel CRM users and share solutions
Support Hours & Response Times
What to Include in Your Support Request
To help our support team assist you quickly and effectively, please provide the following information:
Step 1:Your account email address and company name
Step 2:A clear description of the issue or question
Step 3:When the issue started (if applicable)
Step 4:Steps you've already taken to resolve the issue
Step 5:Screenshots or error messages if relevant
Step 6:Your Lead Fuel CRM plan type (Starter, Professional, Enterprise)
Step 7:Information about what you were trying to accomplish
Tip: Being detailed upfront helps us resolve your issue faster. Instead of "it's not working," tell us exactly what you tried and what happened.
Need more help? Contact Lead Fuel CRM support for personalized assistance.
Have a question or want to connect with other Lead Fuel users? Join the Lead Fuel VIP Facebook Group