AI Workflow Automation
AI FEATURES AI Workflow Automation AI can be integrated directly into your automation workflows to add intelligent decision-making, dynamic content generation, and smart routing based on context and conversation history.
AI Actions in Workflows When building automation workflows, you can add AI-powered actions at any step.
These actions use artificial intelligence to process information and make decisions dynamically.
• AI Generate Text: Create personalized email content, SMS messages, or notes based on contact data and context.
• AI Sentiment Analysis: Analyze a contact's messages or form responses to determine their sentiment (positive, negative, neutral) and route accordingly.
• AI Categorization: Automatically categorize incoming inquiries by topic, urgency, or intent and assign to the right team.
• AI Summarization: Summarize conversation threads or form submissions for quick review by your team.
• AI Decision Making: Use AI to evaluate conditions and determine the next best action in a workflow.