Troubleshooting Calling Issues
PHONE & MESSAGING Troubleshooting Calling Issues Overview While Lead Fuel CRM's calling feature is generally reliable, occasionally you may encounter issues with call quality, failed calls, or audio problems.
This guide helps you identify and resolve common calling issues quickly so you can get back to connecting with your contacts.
Common Calling Issues and Solutions Issue: Calls Not Connecting You click to call but the call never connects.
You may see an error message or the call interface appears but no ringing occurs.
Troubleshooting Steps: Step 1: Check your internet connection (broadband required, minimum 1 Mbps) Step 2: Refresh your browser and log back into Lead Fuel CRM Step 3: Try calling from a different browser (Chrome, Firefox, Safari) Step 4: Disable browser extensions that might interfere with audio Step 5: Check that your microphone and speaker are connected and enabled Step 6: Test your audio in Chrome Settings > Privacy > Site Settings > Microphone Step 7: Ensure your phone number is verified and active Step 8: Try calling a different contact to isolate the problem Step 9: Clear your browser cache and cookies Step 10: Restart your computer if issues persist Issue: Poor Audio Quality or Choppy Sound Calls connect but the audio is unclear, cutting out, or has delays.
The conversation is difficult to understand or extremely one-sided.
Troubleshooting Steps: Step 1: Check your internet speed (use speedtest.net; need at least 2 Mbps for calls) Step 2: Close other applications using your internet (video streaming, downloads) Step 3: Move closer to your WiFi router or switch to wired Ethernet if possible Step 4: Check for interference on your WiFi (change channels in router settings) Step 5: Restart your router if internet seems slow Step 6: Use a different microphone/headset to isolate hardware issues Step 7: Test microphone in a different application (Zoom, Google Meet) Step 8: Close background applications consuming CPU (Chrome tabs, video apps) Step 9: Lower video quality if using video calling Step 10: Contact your ISP if your internet is consistently slow Issue: Microphone Not Working You can hear the contact but they can't hear you.
Your microphone appears enabled but no audio is being sent.