What is Lead Fuel CRM?

Lead Fuel CRM is an all-in-one business platform that combines CRM, marketing automation, phone/SMS, email, websites, contracts, invoicing, and AI automation in one place for $97/month. It replaces 10+ separate software subscriptions.

How much does Lead Fuel CRM cost?

Lead Fuel CRM costs $97 per month with full access to all features. There are no hidden fees, setup costs, or long-term contracts. You can cancel anytime.

Who is Lead Fuel CRM for?

Lead Fuel CRM is designed for service-based small and medium businesses including photo booth companies, wedding professionals, chiropractors, event planners, RV parks, and contractors who want to simplify their tech stack and automate their business.

Does Lead Fuel CRM have AI features?

Yes, Lead Fuel CRM includes AI-powered features like GenieAI chatbots for 24/7 lead response, voice AI for phone calls, and smart automation that qualifies leads and books appointments automatically.

What tools does Lead Fuel CRM replace?

Lead Fuel CRM can replace separate subscriptions for email marketing (like Mailchimp), CRM systems (like HubSpot), scheduling (like Calendly), phone/SMS, funnel builders (like ClickFunnels), contracts (like Dubsado), invoicing, and automation tools (like Zapier).

What integrations does Lead Fuel CRM support?

Lead Fuel CRM integrates with Stripe for payments, Google (Calendar, Analytics, Ads), Facebook and Instagram for lead ads, Calendly, Zoom, QuickBooks, Shopify, and Zapier for connecting to 1000+ other apps.

Troubleshooting Email Issues

Email System

Common Email Problems and Solutions

Email problems can range from simple configuration errors to complex deliverability issues. This guide covers the most common problems and provides step-by-step solutions to get your emails sending and delivering successfully.

Issue 1: Emails Not Sending

If your campaigns won't send, check these common causes:

Problem: "Send Failed" Error

Step 1:Check that your SMTP provider is connected and active

Step 2:In Settings > Email Configuration, verify provider status shows "Connected"

Step 3:Test your connection by sending a test email

Step 4:If test fails, reconnect your provider and re-enter credentials

Step 5:Check provider limits - you may have exceeded daily sending limit

Step 6:If using SendGrid free tier, remember 100 emails/day limit

Problem: "Invalid Recipient" Error

Step 1:Error usually means one or more recipients have invalid email addresses

Step 2:In your campaign, click "Validate Recipients"

Step 3:Lead Fuel CRM will identify invalid addresses

Step 4:Remove contacts with obvious errors (missing @, typos)

Step 5:Try sending again to remaining valid addresses

Problem: Campaign Stuck in "Sending" Status

Step 1:Sometimes campaigns get stuck if the server encounters an error

Step 2:Wait 5 minutes - the campaign may complete automatically

Step 3:Check your SMTP provider's status page for outages

Step 4:If still stuck after 10 minutes, contact Lead Fuel CRM support

Step 5:As a temporary fix, you can pause and reschedule the campaign

Issue 2: Emails Landing in Spam

If recipients are receiving your emails but they're in spam folders, your sender reputation or content needs improvement:

Problem: Gmail Spam Folder Placement

Step 1:Verify SPF, DKIM, and DMARC authentication records are correct

Step 2:Use Google Postmaster Tools to check your sender reputation

Step 3:Look for "Not authenticated" warnings in Postmaster Tools

Step 4:If emails fail authentication, fix your DNS records and wait 24-48 hours

Step 5:Check your email content for spam trigger words (FREE, BUY NOW, URGENT)

Step 6:Ensure your unsubscribe link is working and visible

Step 7:Ask Gmail users to move your emails to Primary folder to train the filter

Problem: Outlook/Hotmail Spam Issues

Step 1:Outlook is particularly sensitive to list quality and engagement

Step 2:Remove unengaged subscribers (no opens in 6+ months)

Step 3:Lower your sending volume initially and increase gradually

Step 4:Avoid sending to Outlook addresses on first send of a new domain

Step 5:Use a gradual warm-up: day 1 = 10 emails, day 2 = 50, day 3 = 100, etc.

Step 6:Monitor bounce rates - Outlook soft bounces often indicate list quality issues

Problem: High Spam Score

Step 1:In campaign review, check your spam score (should be green)

Step 2:Common trigger: All caps text or excessive punctuation

Step 3:Remove or minimize URLs - each link adds to spam score

Step 4:Use professional language and avoid hyperbole

Step 5:Check image alt text - broken images increase spam score

Step 6:Ensure email is not 90%+ images (should be at least 40% text)

Step 7:Use Lead Fuel CRM's "Spam Check" tool to identify issues

Issue 3: High Bounce Rate

If you're experiencing high bounce rates (>5%), your list quality is the issue:

Identifying Bounce Types

Hard Bounce: Permanent failure - invalid address, domain doesn't exist. DELETE these contacts.
Soft Bounce: Temporary failure - mailbox full, server busy. Usually resolves. Retry later.
Block Bounce: Server rejected the email - often due to spam filter or sender reputation

Step 1:Go to Email > Campaign Analytics > View Bounces

Step 2:Export the bounce list and analyze the bounce types

Step 3:Remove all hard bounces (these are permanently invalid)

Step 4:Retry soft bounces after 24 hours

Step 5:If bounce rate is still high, your list has quality issues

Step 6:Implement list cleaning practices going forward

Issue 4: Poor Deliverability (Low Open Rate)

If open rates are significantly below industry average, investigate these factors:

Check 1: Is Email Even Arriving?

Step 1:Send a test email to yourself and multiple team members

Step 2:Check inbox and spam/junk folders

Step 3:If test email is in spam, your authentication or content has issues

Step 4:If test email is in inbox but campaigns in spam, you may have a list quality issue

Step 5:Send from different email clients (Gmail, Outlook) to compare

Check 2: Subject Line and Preview Text

Step 1:Boring or unclear subject lines result in low open rates

Step 2:Test different subject line approaches: question, curiosity, urgency, benefit

Step 3:Include first name personalization ({{FirstName}}) for +5-10% lift

Step 4:Test optimal send time - most opens occur 10am-2pm business days

Step 5:Avoid overused words like "Urgent," "Act Now," "Free"

Check 3: List Engagement

Step 1:Old, inactive lists have inherently low open rates

Step 2:Identify contacts with zero opens in last 12 months

Step 3:Segment them out and don't include in regular campaigns

Step 4:Run a re-engagement email: "We haven't heard from you in a while..."

Step 5:Remove contacts that don't re-engage after 2-3 attempts

Issue 5: Authentication Errors (SPF, DKIM, DMARC)

Authentication failures are a major cause of deliverability problems:

Problem: SPF Record Missing or Invalid

Step 1:Go to Settings > Email > Authentication Records

Step 2:Copy your SPF record exactly as shown

Step 3:Log into your domain registrar (GoDaddy, Namecheap, etc.)

Step 4:Add or update your SPF TXT record

Step 5:SPF should include all your sending providers

Step 6:Use online SPF checker (mxtoolbox.com) to validate

Step 7:Wait 24-48 hours for full propagation

Important: SPF records should end with "~all" (soft fail) during testing, then change to "-all" (hard fail) in production. Using "-all" immediately may block legitimate emails.

Problem: DKIM Not Signing

Step 1:Verify DKIM records are added to your DNS

Step 2:Check with a DKIM validation tool (mxtoolbox.com/dkim.aspx)

Step 3:If validation fails, re-add the DKIM record to your DNS

Step 4:Ensure you've copied the entire key including quotes

Step 5:Test after 24 hours - DNS propagation takes time

Problem: DMARC Policy Too Strict

Step 1:Start with DMARC policy p=none (monitoring only)

Step 2:Check DMARC reports to see what's failing alignment

Step 3:Once you're comfortable, move to p=quarantine (jail suspected failures)

Step 4:Finally use p=reject (hard reject failures) for maximum protection

Step 5:Align your "From" domain with your sending domain

Issue 6: Links Not Working or Tracking

Problem: Links Broken in Email

Step 1:In campaign review, use the "Link Check" tool

Step 2:All links should show as "Valid" (green checkmark)

Step 3:If any show as "Invalid" (red X), fix the URLs

Step 4:Common issues: missing http://, typos, spaces in URLs

Step 5:Test each link manually before sending

Problem: Click Tracking Not Working

Step 1:Verify click tracking is enabled in campaign settings

Step 2:Go to Email > Campaign Settings > Tracking

Step 3:Toggle "Track Link Clicks" to ON

Step 4:Re-save the campaign and resend test email

Step 5:Click the link and check if click is recorded

Issue 7: Unsubscribe Issues

Problem: Unsubscribe Link Not Working

Step 1:Verify your footer includes the unsubscribe link

Step 2:In template, add unsubscribe merge field: {{UnsubscribeLink}}

Step 3:Test the unsubscribe link - it should show confirmation

Step 4:Verify contact status changes to "Unsubscribed" after clicking

Step 5:Check that contact receives a confirmation email

Problem: Manual Unsubscribe Not Taking Effect

Step 1:Go to Contacts > Select the contact

Step 2:Look for "Subscription Status" field

Step 3:Change status from "Subscribed" to "Unsubscribed"

Step 4:Save the change

Step 5:Verify contact no longer receives emails

Step 6:This should take effect immediately

Getting Help with Complex Issues

If you've tried these solutions and still have issues, contact support:

Gather all error messages and screenshots
Note when the issue started and what changed
Document steps you've already tried
Provide your SMTP provider name and status
Share sample email and recipient list (anonymized)
Contact Lead Fuel CRM support with this information

Need more help? Contact Lead Fuel CRM support for personalized assistance.