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Terms & Conditions

Last Updated: November 16, 2025

Acceptance of Terms

By accessing or using Lead Fuel CRM ("Service"), you agree to be bound by these Terms & Conditions. If you disagree with any part of these terms, you may not access the Service.

Description of Service

Lead Fuel CRM is a comprehensive customer relationship management platform that provides:

  • Customer contact management and communication tools

  • Automated email, SMS, and phone system integration

  • Estimate and invoice generation

  • Business automation workflows

  • Analytics and reporting features

  • Third-party integrations

User Accounts

Account Creation

  • You must provide accurate, current, and complete information

  • You are responsible for maintaining account security

  • You must be at least 18 years old to create an account

  • One person or entity may not maintain multiple accounts

Account Responsibilities

  • You are responsible for all activities under your account

  • You must notify us immediately of any unauthorized access

  • You must keep your login credentials confidential

  • You agree to accept responsibility for all activities that occur under your account

Acceptable Use

Permitted Uses

  • Managing legitimate business customer relationships

  • Sending lawful business communications

  • Generating estimates and invoices for your services

  • Automating legitimate business processes

Prohibited Uses

You may not use our Service to:

  • Send spam, unsolicited marketing, or illegal communications

  • Violate any laws or regulations

  • Infringe on intellectual property rights

  • Upload malicious code or attempt to hack the system

  • Harass, abuse, or harm other users

  • Share false or misleading information

  • Resell or redistribute our Service without authorization

Subscription and Billing

Subscription Plans

  • Service is provided on a subscription basis

  • Fees are charged according to your selected plan

  • All fees are non-refundable except as required by law

  • We reserve the right to change pricing with 30 days notice

Payment Terms

  • Subscription fees are billed in advance

  • Payment is due immediately upon billing

  • Failed payments may result in service suspension

  • You are responsible for all taxes associated with your use

Auto-Renewal

  • Subscriptions automatically renew unless cancelled

  • You may cancel at any time through your account settings

  • Cancellation takes effect at the end of the current billing period

Data and Content

Your Data

  • You retain ownership of all data you upload to our Service

  • You grant us a license to use your data solely to provide the Service

  • You are responsible for the accuracy and legality of your data

  • You must have proper rights to all data you upload

Our Content

  • Our Service and all related content are protected by intellectual property laws

  • You may not copy, modify, or distribute our proprietary content

  • Our trademarks and logos may not be used without permission

Data Backup and Loss

  • We implement regular data backups and security measures

  • However, you are responsible for maintaining your own data backups

  • We are not liable for data loss due to user error or system failures

Service Availability

Uptime

  • We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service

  • Scheduled maintenance will be communicated in advance when possible

  • We are not liable for service interruptions beyond our control

Support

  • Customer support is provided during business hours

  • Support response times vary by subscription plan

  • We reserve the right to limit support for accounts in violation of terms

Intellectual Property

Our IP Rights

  • Lead Fuel CRM platform, features, and related technology are our intellectual property

  • You may not reverse engineer, decompile, or attempt to extract our source code

  • All improvements and modifications to our Service remain our property

Your IP Rights

  • We respect your intellectual property rights

  • We will respond to valid DMCA takedown notices

  • You may not upload content that infringes others' IP rights

Privacy and Security

  • Your use of our Service is governed by our Privacy Policy

  • We implement industry-standard security measures

  • You are responsible for maintaining the security of your account

  • We may monitor usage for security and compliance purposes

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • OUR LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE

  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES

  • WE DO NOT WARRANT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED

  • USE OF THE SERVICE IS AT YOUR OWN RISK

Indemnification

You agree to indemnify and hold us harmless from claims arising from:

  • Your use of the Service

  • Your violation of these terms

  • Your violation of any laws or third-party rights

  • Content you upload or transmit through the Service

Termination

By You

  • You may terminate your account at any time

  • Termination does not relieve you of payment obligations

  • You may download your data before termination

By Us

We may terminate your account if you:

  • Violate these terms

  • Fail to pay required fees

  • Use the Service for illegal purposes

  • Pose a security risk to our systems

Effect of Termination

  • Your access to the Service will cease immediately

  • We may delete your data after a reasonable period

  • Provisions regarding liability and indemnification survive termination

Dispute Resolution

Governing Law

These terms are governed by [Your State/Country] law.

Arbitration

Disputes will be resolved through binding arbitration rather than court proceedings, except for:

  • Small claims court matters

  • Intellectual property disputes

  • Injunctive relief requests

General Provisions

Entire Agreement

These terms constitute the entire agreement between you and Lead Fuel CRM.

Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

Modifications

We may modify these terms with 30 days notice. Continued use constitutes acceptance.

Assignment

We may assign these terms; you may not assign without our consent.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our control.

Contact Information

For questions about these Terms & Conditions:

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