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Refund Policy

Last Updated: November 16, 2025

Overview

This Refund Policy outlines the terms and conditions for refunds related to Lead Fuel CRM subscription services. We strive to provide exceptional service, but we understand that our platform may not be the right fit for every business.

General Refund Policy

No Refunds for Subscription Fees

  • All subscription fees paid to Lead Fuel CRM are generally non-refundable

  • This includes monthly, quarterly, and annual subscription payments

  • Partial refunds for unused portions of subscription periods are not provided

  • Refunds are not available for add-on services or additional features

Service Credits

In lieu of cash refunds, we may provide service credits for:

  • Extended service outages beyond our control

  • Billing errors on our part

  • Service failures that substantially impact your ability to use the platform

Exceptions and Eligible Refund Scenarios

30-Day Money-Back Guarantee (New Customers Only)

  • First-time Lead Fuel CRM customers may request a full refund within 30 days of initial subscription

  • This guarantee applies only to the first billing cycle

  • You must cancel your subscription and request the refund within the 30-day period

  • Account must be in good standing with no violations of our Terms of Service

Duplicate Payments

  • Refunds will be issued for duplicate charges resulting from processing errors

  • You must report duplicate charges within 60 days of the billing date

  • Verification of duplicate payment is required

Billing Errors

  • Refunds will be issued for charges made in error by our billing system

  • This includes incorrect plan charges or pricing errors

  • You must report billing errors within 60 days of the charge

Fraudulent Charges

  • Unauthorized charges on your account will be investigated and refunded if verified

  • You must report suspicious activity within 60 days

  • We may require additional documentation to verify fraudulent activity

Refund Process

How to Request a Refund

  1. Contact our support team at [email protected]

  2. Provide your account information and reason for refund request

  3. Include relevant documentation (receipts, screenshots, etc.)

  4. Allow 3-5 business days for initial review

Refund Processing

  • Eligible refunds are processed within 5-10 business days after approval

  • Refunds are issued to the original payment method when possible

  • Credit card refunds may take 5-10 additional business days to appear on your statement

  • PayPal refunds typically appear within 24-48 hours

Required Information

To process your refund request, we need:

  • Your full name and email address associated with the account

  • Account ID or subscription number

  • Date of the charge in question

  • Detailed explanation of why you're requesting the refund

  • Any supporting documentation

What Happens After a Refund

Account Status

  • Refunded accounts are typically cancelled immediately

  • You will lose access to all data stored in your Lead Fuel CRM account

  • Data export must be completed before refund processing

  • Reactivation requires a new subscription

Data Retention

  • We retain customer data for 30 days after account cancellation

  • After 30 days, all customer data is permanently deleted

  • Data recovery is not possible after the 30-day retention period

Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Setup fees or onboarding charges

  • Training or consultation services already provided

  • Third-party integration costs

  • Custom development work

  • Data storage fees for accounts over plan limits

  • Overage charges for exceeding plan limitations

Subscription Cancellations

How Cancellation Affects Billing

  • Cancelled subscriptions continue until the end of the current billing period

  • No prorated refunds are provided for unused time in the billing period

  • Access to the platform continues until the subscription expires

  • Auto-renewal is disabled upon cancellation

Cancellation Process

  1. Log into your Lead Fuel CRM account

  2. Navigate to Account Settings > Billing

  3. Click "Cancel Subscription"

  4. Confirm cancellation and provide feedback (optional)

  5. Receive confirmation email

Downgrade Policy

Plan Changes

  • Downgrades take effect at the next billing cycle

  • No refunds are provided for the difference in plan pricing

  • Features are immediately restricted to the new plan level

  • Data limits apply immediately upon downgrade

Chargeback Policy

Chargeback Prevention

  • We encourage customers to contact us directly before initiating chargebacks

  • Most billing disputes can be resolved through our customer service team

  • Chargebacks may result in immediate account suspension

Chargeback Consequences

  • Accounts with disputed charges may be suspended during investigation

  • Additional fees may apply for chargeback processing

  • Account reactivation requires resolution of the dispute

Special Circumstances

Service Disruptions

  • Extended outages (more than 24 hours) may qualify for service credits

  • Service credits equal to the daily subscription rate per day of disruption

  • Credits are applied to future billing cycles

Business Closure

  • Businesses that cease operations may request early subscription termination

  • Documentation of business closure may be required

  • No refunds provided, but future billing may be cancelled

Technical Incompatibility

  • If our platform is technically incompatible with your systems

  • Must be reported within 30 days of initial subscription

  • Requires technical verification by our support team

Contact Information

For refund requests or billing questions:

  • Email: [email protected]

  • Phone: [Your Phone Number]

  • Support Hours: Monday-Friday, 9 AM - 6 PM [Your Timezone]

  • Mailing Address: [Your Business Address]

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be communicated via:

  • Email notification to account holders

  • Notice posted on our website

  • In-app notifications

Continued use of Lead Fuel CRM after policy changes constitutes acceptance of the updated terms.

Legal Compliance

This policy complies with applicable consumer protection laws. Your statutory rights are not affected by this policy. If you have concerns about this policy, please contact us or consult with local consumer protection agencies.

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