# Features — Lead Fuel CRM

> Source page: https://leadfuelcrm.com/features
> Last updated: 2026-05-24

Lead Fuel CRM combines 10+ business tools into one platform. Below is a full feature inventory grouped by category.

## CRM & pipeline

- Visual drag-and-drop sales pipelines
- Unlimited contacts and companies
- 360-degree customer profiles (calls, texts, emails, payments, notes)
- Lead scoring and prioritization
- Custom tags, smart lists, and segments
- Full activity history
- Custom fields and stages

## Communications

- Dedicated business phone line
- Two-way SMS from your business number
- Voicemail drops (pre-recorded voicemails delivered automatically)
- Unified inbox (SMS, email, social, web chat, all in one place)
- Click-to-call from any contact record
- Call recording and transcription

## Email & SMS marketing

- Drag-and-drop email builder
- Email and SMS campaigns
- Automated drip and nurture sequences
- Trigger-based workflows (behavior, dates, form fills, tags)
- Bulk text messaging with personalization
- A/B testing on subject lines and sequences
- Email deliverability monitoring

## AI & automation

- **GenieAI Chatbots** — conversational AI that answers inquiries, books appointments, and qualifies leads
- **Voice AI** — AI-powered phone assistant that handles inbound calls 24/7
- **Smart lead response** — automatic replies within seconds via SMS, email, or voicemail
- **Conversation intelligence** — AI summarizes customer conversations
- Workflow automations across the entire platform

## Appointment scheduling

- Personal and team calendars
- Calendar sync (Google, Outlook, iCal)
- Round-robin and team booking
- Automated email + SMS reminders
- Online booking pages

## Websites & funnels

- Drag-and-drop website and funnel builder
- High-converting landing page templates
- Free hosting and SSL
- Mobile-friendly by default
- Built-in Google reviews widget
- $97/month done-for-you websites (live in 48 hours)

## Forms, surveys & lead capture

- Embeddable forms and surveys
- Pop-ups and exit intent
- Quiz builder
- Conditional logic
- Automatic lead routing into pipelines

## Contracts, invoicing & payments

- E-signature contracts and proposals
- Branded invoices and estimates
- Stripe payment processing
- Subscriptions and recurring billing
- Text-to-pay links

## Reputation management

- Automated Google review requests via SMS and email
- Review monitoring across platforms
- One-tap review replies
- Negative review filtering before posting

## Reporting & analytics

- Pipeline reports
- Source attribution (where leads come from)
- Campaign performance
- Call and SMS analytics
- Custom dashboards

## Social media

- Schedule posts across Facebook, Instagram, Google Business Profile, TikTok, LinkedIn
- Unified social inbox
- Bulk scheduling

## Point Of Sales (POS)

- Tap, chip, and swipe payments
- Inventory management
- Customer database synced with CRM
- Loyalty programs
- Sales reporting
- Hardware available

## Integrations

- Stripe (payments)
- Google Calendar / Outlook
- Zapier
- Facebook & Instagram Lead Ads
- Mailgun / Twilio (advanced)
- YouTube Data API (knowledge base videos)

## Support

- 24/7 customer support included on every plan
- Done-with-you onboarding (Full System plan)
- Knowledge base: https://leadfuelcrm.com/knowledge-base
- Quick-start videos: https://leadfuelcrm.com/quick-start-videos

## Pricing reference

- POS: $50/mo
- CRM: $97/mo
- Full System: $197/mo

Full pricing details: https://leadfuelcrm.com/pricing