Cookie Policy

Last Updated: November 16, 2025

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit our website or use Lead Fuel CRM. These files contain information that is transferred to your device's hard drive and help us provide you with a better user experience.

How We Use Cookies

Lead Fuel CRM uses cookies and similar tracking technologies to:

  • Remember your login information and preferences

  • Analyze how you use our platform to improve functionality

  • Provide personalized experiences and recommendations

  • Ensure security and prevent fraudulent activity

  • Measure the effectiveness of our marketing campaigns

  • Enable essential platform features and services

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be switched off:

  • Authentication Cookies: Keep you logged into your account securely

  • Security Cookies: Protect against cross-site forgery and other security threats

  • Load Balancing: Ensure optimal performance across our servers

  • Session Management: Maintain your session state throughout your visit

Functional Cookies

These cookies enable enhanced functionality and personalization:

  • Preference Settings: Remember your dashboard layout, language, and display preferences

  • Feature Toggles: Remember which features you've enabled or disabled

  • Form Data: Temporarily store form information to prevent data loss

  • Regional Settings: Remember your timezone and currency preferences

Analytics Cookies

These cookies help us understand how our platform is used:

  • Usage Analytics: Track which features are most popular and how users navigate

  • Performance Monitoring: Monitor page load times and system performance

  • Error Tracking: Identify and fix technical issues

  • A/B Testing: Test different versions of features to improve user experience

Marketing Cookies

These cookies are used for advertising and marketing purposes:

  • Conversion Tracking: Measure the effectiveness of our advertising campaigns

  • Retargeting: Show relevant ads to users who have visited our website

  • Social Media Integration: Enable sharing and social media functionality

  • Lead Attribution: Track which marketing channels bring in new customers

Third-Party Cookies

We may allow certain third-party services to place cookies on your device:

Google Analytics

  • Purpose: Website and application analytics

  • Data Collected: Pages visited, time spent, user interactions

  • Retention: Up to 26 months

  • Opt-out: Available through Google Analytics opt-out browser add-on

Google Ads

  • Purpose: Advertising and conversion tracking

  • Data Collected: Ad interactions, conversion events

  • Retention: Up to 24 months

  • Opt-out: Available through Google Ad Settings

Facebook Pixel

  • Purpose: Social media advertising and analytics

  • Data Collected: Page views, custom events, conversions

  • Retention: Up to 24 months

  • Opt-out: Available through Facebook Ad Preferences

Intercom

  • Purpose: Customer support and messaging

  • Data Collected: Chat interactions, support tickets

  • Retention: As long as account is active

  • Opt-out: Contact our support team

Stripe

  • Purpose: Payment processing and fraud prevention

  • Data Collected: Payment interactions, security tokens

  • Retention: Per Stripe's data retention policy

  • Opt-out: Not available (essential for payment processing)

How Long Cookies Last

Session Cookies

  • Deleted when you close your browser

  • Used for temporary data like shopping cart contents

Persistent Cookies

  • Short-term: 30 days (login preferences, recent activities)

  • Medium-term: 1 year (user preferences, feature settings)

  • Long-term: 2 years (analytics data, marketing attribution)

Managing Your Cookie Preferences

Through Our Platform

  1. Log into your Lead Fuel CRM account

  2. Go to Account Settings > Privacy & Cookies

  3. Adjust your cookie preferences for each category

  4. Save your changes

Through Your Browser

Most browsers allow you to control cookies through their settings:

Google Chrome:

  1. Click three dots menu > Settings > Privacy and security > Cookies

  2. Choose your preferred cookie settings

  3. Add specific sites to allow or block lists

Mozilla Firefox:

  1. Click menu button > Options > Privacy & Security

  2. Under Cookies and Site Data, select your preferences

  3. Manage exceptions for specific websites

Safari:

  1. Click Safari menu > Preferences > Privacy

  2. Choose how you want to handle cookies

  3. Manage website data and preferences

Microsoft Edge:

  1. Click three dots menu > Settings > Cookies and site permissions

  2. Adjust cookie settings as desired

  3. Manage exceptions for specific sites

Mobile Browsers

Cookie controls vary by mobile browser. Check your browser's help documentation for specific instructions.

Impact of Disabling Cookies

Essential Cookies

Disabling essential cookies will prevent you from:

  • Logging into your Lead Fuel CRM account

  • Accessing secure areas of the platform

  • Using core CRM functionality

  • Maintaining your session during use

Functional Cookies

Disabling functional cookies may result in:

  • Loss of personalized settings and preferences

  • Reduced platform functionality

  • Need to re-enter information repeatedly

  • Less optimal user experience

Analytics Cookies

Disabling analytics cookies will:

  • Prevent us from improving the platform based on usage data

  • Reduce our ability to identify and fix technical issues

  • Not affect your ability to use Lead Fuel CRM

Marketing Cookies

Disabling marketing cookies will:

  • Stop personalized advertising based on your Lead Fuel CRM usage

  • Prevent tracking of marketing campaign effectiveness

  • Not affect core platform functionality

Do Not Track

Our platform responds to "Do Not Track" browser settings:

  • When Do Not Track is enabled, we disable non-essential tracking

  • Essential cookies for platform functionality remain active

  • You can further customize cookie preferences in your account settings

Children's Privacy

Lead Fuel CRM is designed for business use and is not intended for children under 13. We do not knowingly collect information from children through cookies or other means.

Cookie Security

We implement security measures for cookies:

  • Sensitive cookies are encrypted and marked as secure

  • HttpOnly flags prevent client-side script access where appropriate

  • SameSite attributes help prevent cross-site request forgery

  • Regular security audits ensure cookie protection

Changes to This Cookie Policy

We may update this Cookie Policy to reflect:

  • Changes in our use of cookies

  • New legal requirements

  • Updates to third-party services

  • Platform improvements and new features

We will notify you of significant changes through:

  • Email notifications to account holders

  • In-app notifications when you log in

  • Updates posted on our website

  • Notifications in your account dashboard

International Transfers

Some of our third-party cookie providers may transfer your data internationally. We ensure these transfers comply with applicable data protection laws and include appropriate safeguards.

Your Rights

Depending on your location, you may have rights regarding cookies:

  • Right to be informed about cookie use

  • Right to consent to or decline cookies

  • Right to access data collected through cookies

  • Right to delete cookie data

  • Right to object to cookie processing

Contact Us

For questions about our Cookie Policy or to exercise your rights:

Email: [email protected] Subject Line: Cookie Policy Inquiry 

Copyright Lead Fuel CRM 2022 -- All Rights Reserved

We’re on a mission to build a better future where technology creates good jobs for everyone.