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Privacy Policy

Last Updated: November 16, 2025

Privacy Policy

Introduction

Lead Fuel CRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform and related services.

Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, business information, and billing details

  • Customer Data: Information you input about your customers including contact details, communication logs, estimates, and invoices

  • Communications: Messages, emails, and other communications sent through our platform

  • Support Information: Information provided when contacting customer support

Information Automatically Collected

  • Usage Data: How you interact with our platform, features used, and performance metrics

  • Device Information: IP address, browser type, operating system, and device identifiers

  • Log Data: Server logs, access times, and system activity

  • Cookies and Tracking: Information collected through cookies and similar technologies

How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our CRM services

  • Process transactions and manage billing

  • Send service updates, security alerts, and administrative messages

  • Provide customer support and technical assistance

  • Analyze platform usage and optimize performance

  • Comply with legal obligations and prevent fraud

  • Send marketing communications (with your consent)

Information Sharing

We may share your information with:

  • Service Providers: Third-party vendors who assist in platform operations

  • Business Partners: Integrations and partnerships you authorize

  • Legal Requirements: When required by law or to protect rights and safety

  • Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit and at rest

  • Regular security assessments and monitoring

  • Access controls and authentication requirements

  • Employee training on data protection practices

Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legitimate business purposes or legal compliance even after account closure.

Your Rights

You have the right to:

  • Access and update your personal information

  • Delete your account and associated data

  • Opt-out of marketing communications

  • Request data portability

  • File complaints with regulatory authorities

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings

  • Analyze platform performance and usage

  • Provide personalized experiences

  • Ensure security and prevent fraud

You can control cookies through your browser settings.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through our platform or via email.

Contact Us

For questions about this Privacy Policy, contact us on our contact form

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